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Availability

We try to keep our site up to date, however we can not guarantee that all our products will always be in stock. If an item is out of stock we will aim to deliver within 28 days. If we cannot dispatch an item to you within the specified time you can request cancellation and we will cancel the order and refund your money in full.

Order Cancellations

For most items on our website you have the legal right to cancel your order within 7 working days of receiving the goods. If you wish to cancel your order you can notify us by contacting our customer services.

You cannot cancel your order if the goods that you have ordered are perishable goods or if the product is personalised or custom made to your requirements. Due to the nature of our products, they are immediately sent for production. Please check your order during order process and the confirmation email carefully (you may also print copy of your order upon payment if you are registered with us) as we cannot refund or cancel your order for personalised products which have been mis-spelt or you have had a change of heart.

CHRISTMAS DELIVERY
To ensure you receive your order in time for Christmas please place your order before 12^th December, orders made after this date may not be received in time for Christmas.

DELIVERY
Subject to credit clearance and availability of stock, we aim to deliver non-personalised items within 3 days but please allow up to 7 days delivery. Delivery for personalised goods is 14 days. If you need an item urgently please call 01332 519033 and we will do our best to oblige

Standard Delivery - UK £3.95 per parcel. Except giant cushions which cost £4.95 each.

Orders are dispatched via Royal Mail or via carrier (depending on the size and weight of the parcel). Carrier delivery will require a signature on arrival.
Next Day Delivery - UK £8.95 (Not generally available on personalised items)

Orders are despached via Royal Mail Special Delivery or by a carrier (depending on the size and weight of the parcel). Both methods require a signature.

We will not be held liable for any loss caused to you by late delivery. Please contact us right away if your goods do not arrive when expected and we will investigate.
Overseas Delivery - Europe £10.95 for parcels up to 2 kilos. Parcels over 2 kilos will be quoted for separately. Please call customer services on 01332 519033 for delivery quotes for parcels over 2 kilos to Europe and for information about delivery to the rest of the world.

We will deliver the goods ordered by you to the address that you give us during your order process. We endeavour to dispatch goods on the day we specify within the product page, however we cannot guarantee dispatch on that day or accept liability for deliveries made outside specified lead times. We also cannot accept liability or costs incurred due to failed or delayed deliveries where goods are sent direct from our manufacturers or for delays in the delivery caused by any third party. Dispatch times shown on the product description pages are indicative only, may vary during peak times or if the item out of stock.

Goods returned described as undeliverable, will be subject to a redelivery charge. We reserve the right to wait up to 10 working days from the date of despatch before replacing an undelivered item. If you do not receive your order within 28 days from the ordered date, The Alphabet Gift Shop does not take liability unless you notify us in writing or by email within 30 days from the order date.

Important Note

Our working hours are Monday - Saturday 9am - 5.30pm and all our dispatch timescales do not include weekends or bank holidays. Next Day and Express Delivery to Northern Ireland, Overseas UK addresses and Nothern Scotland will take an extra day.

Returns
We hope that you will be satisfied with your purchase. If you feel that you need to return an item, we will keep this process simple. These terms do not affect your statutory rights.

We have no liability to you unless you notify us of any damaged, defective or incorrect quantity items within 48 hours of delivery. You must return goods within 7 days of receiving, in an unused state complete with packaging and all components, and we will refund you the price you paid for that product excluding postage and package. Please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.

The cost of the return is your responsibility, except if the item is faulty, damaged or incorrect. We cannot be held responsible for packages lost in transit, we recommend sending the package by Recorded or Special Delivery services.

Our return policy does not apply to perishable goods, items which have been personalised or custom made for you or you have provided incorrect or inaccurate information during order process. If the goods that we deliver are not what you ordered or are damaged or defective, we will replace the goods.

Please note that product returns are not able to be accepted in person at our office address and you must contact us in writing or by email before returning the goods.

Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour on your computer monitor nor that any given image will reflect or portray the full design or options relating to that product.

Little Lazy

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